Refund Policy
Last updated October 26, 2026
Every video costs us real AI compute to make, so refunds depend on how much you’ve used. The short version: try it, and if it isn’t for you in the first two weeks and you’ve barely used it, you get your money back.
Your first payment
If you ask within 14 days of your first subscription payment and you have used 3 credits or fewer from that payment, we refund it in full and cancel your subscription.
Renewals
If a renewal charges you by surprise, ask within 48 hours of the charge. If you haven’t used any credits from that renewal, we refund it in full and cancel your subscription.
Failed videos
If a video fails to generate, its credits go back to your balance automatically. If a finished video is broken (for example a render error or missing audio), email us and we’ll return the credits.
What isn’t refundable
- Credits you’ve already used, including for videos you decided not to publish.
- Partial months after the windows above. When you cancel, you keep access and your credits until the end of the paid period.
How to cancel
Open your dashboard and choose Billing to cancel any time. Cancelling stops future charges; it doesn’t refund the current period unless a rule above applies.
How to ask for a refund
Email support@facelesspromo.com from your account’s email address. We reply within two business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days.
Where the law in your country gives you more rights (such as a statutory cooling-off period), those rights apply. If you dispute a charge with your bank instead of contacting us, we may suspend the account while the dispute is open.
This policy is part of our Terms of Service.